Anonymous
map-marker Saint Petersburg, Florida

CAN NOT SPEAK WITH A LIVE AGENT

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A DECLINED CHECK WENT TO PURCHASE SOME ITEMS FROM STORE AND CHECK WAS DECLINED NEED TO BE ABLE TO CLARIFY THIS SITUATION
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User's recommendation: HIRE MORE REPS

Bobby T Gyq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Augusta, Georgia

Declined payroll check

Certegy Check Services - Declined payroll check
Certegy Check Services - Declined payroll check - Image 2
Nothing said to take my payroll checks that I pay my workers with to somewhere else when they been going to Kroger's with no problem
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Loss:
$640

Preferred solution: Full refund

User's recommendation: Report if happens to you

Camarion Bef
map-marker Denver, Colorado

Declined money order cashing

They are not giving me the reason why they declined my money order I need to talk to somebody please
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Preferred solution: Full refund

1 comment
Andrew G Cgx

It apparently is a common issue

Anonymous
map-marker Mount Washington, Kentucky

I need to know if you have any declined checks on me

You can never talk to someone I need to see if They have something in my name I need to dpeak to someone
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Anonymous
map-marker Saint Joseph, Missouri

Their policy is totally wrong

Been paying for purchases at companies they service. Then because I reported my wallet stolen at one of their clients establishments I no longer can pay with a check because they said that I was a bad risk. I did no wrong,have never passed a bad check in my life yet they said that my checks had a strong possibility of being returned. Where do they get their logic?
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Pros:
  • Cant find one
Cons:
  • Worthless compsny

User's recommendation: Do not do business with any of their clients

Anonymous
map-marker Milwaukee, Wisconsin

Service is inaccurate. Only 21 days to challenge. Dispute only by talking to machine..

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Ordered merchandise by mail on Nov. 3, 2021 and paid by check. The order was not sent, even after checking with the merchant the order could not be found. The check had not been cashed. On Jan 3, 2022, the order and check were returned with a miniature note from Certegy that the check was rejected. I tried to find out why on Certegy's website, but it would not function because it was over their 21-day maximum. I have never had my check refused. If Certegy had done Its job, by checking the bank, they would have remedied their ignorance.
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Preferred solution: Let the company propose a solution

User's recommendation: To avoid Certegy incompetence, do not pay by check. Always use a credit card.

Harold B Nlv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellingham, Washington

Check declined for purchase at a Kroger subsidiary

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Purchased some items at a Fred Meyer store where I've shopped for many years. My check was declined by Certegy; and the store was unable to give me a reason. Called Certegy's toll-free phone number for an explanation and got their automated system... after a lot of messing around it just told that my check was declined as it didn't fit the required criteria and that was final. NO way to reach a real person or find out why it was declined. I ended up asking for a copy of my information from them. Absolutely disgusted with Certegy and Kroger over this.
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Preferred solution: Apology

User's recommendation: Find out if the store you want cash/use a check for purchases uses Certegy... If so, take your business elsewhere.

NOTA H
map-marker Baton Rouge, Louisiana

False information

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I had to write a check, due to waiting on my new debit card to arrive in the mail and my check was declined. I know my checking account has way more than enough funds to cover the check that was written.

A total embarrassment for me at checkout. I have NEVER had a declined transaction. I immediately check my bank account to make sure my account was not hacked and my bank account was fine. For no one to be able to tell me why my check was declined at the store, then when I call the number on my receipt for Certegy to see what is going on and see why my check was declined and have a robot take my information is completely unacceptable.

Now the store (Academy Sports) that I was making a purchase at, has lost out on a sale ($111.27) due to the decline of my check and a declined check for no reason!!

Great job Cetegy!!! Keep up the amazing work!!

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Pros:
  • Cant find one
Cons:
  • No reason to decline my check

Preferred solution: NOT s proposed solution. A RESOLUTION to the issue.

User's recommendation: Don't write a check at Academy! Your check might be declined because of the check number you use, or because of the date you write the check on! Absolutely Ridiculous!!!

Brenda R Por

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Melbourne, Florida

Check cashing denied

I have had 2 checks denied. One one 11/23/2021 and one on 12/12/2021. I have qritten many checks to this grocery store over the years and have never one returned. There is no reason for them to be declined. Also on my certegy report there is no reason listed as to why they were declined!
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Cons:
  • Declining good checks for no reason

Preferred solution: Stop refusing my checks!!

User's recommendation: Be aware of check cashing companies that are unprofessional

Anonymous
map-marker Indianapolis, Indiana

I was declined a check written to me from a bank

Walmart wouldnt cash a check. International check from Canada. Bank of Nova Scotia. Walmart says it will cash international checks from Canada if a Canadian bank is located in United States which this one is. But for some unknown reason those asssholes declined it.. I tried 2 days trying to find a contact number to speak to a real person but it didnt happen. Could not get in touch
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Anonymous
map-marker Jeannette, Pennsylvania

No immediate assistance

Denied guardianship check at Kroger. There is no excuse for this. There is no customer service representative to speak to and no information provided. Its unacceptable.
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User's recommendation: Fax a letter of complaint

Anonymous

Declined payroll check

No,nothing has been done on there behalf to make this situation any better and they just keep telling to keep trying and hopefully a new outcome will come aboutProyestprotest
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User's recommendation: Protest

Mahamed Szp

Seriously don't know but my check all of a sudden aren't being accepted to pay bills

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Anyone know how or where I can be referred to I don't know why my checking account in writing a check aren't being excepted . I don't want a report of my information I need to speak with someone to figure out how this issue accurate and what I needs to be done to clear this out the way .
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Cons:
  • No customer service available
  • Suck
  • Declining good checks for no reason

Preferred solution: Cleared from this account with yall

Anonymous
map-marker Staunton, Virginia

Check declined

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Couldnt get answers from Walmart why it was declined and couldnt get a human on your phone number to clarify
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Pros:
  • Cant find one
Cons:
  • Verifying

User's recommendation: Just use a cashiers check or cash

Lonnie T Xzy
map-marker Decatur, Georgia

Terrible service

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Cashed one stimulus check and not the other. First of all, who declines a treasury check in the first place? Secondly, how do you approve one for whatever reason and that reason is not good enough for the second one that was both submitted together?
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Cons:
  • Inconsistent

Preferred solution: Deliver product or service ordered

User's recommendation: Complain to companies that use them.