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I tried to cash a legitimate check from Capital One which was a refund when I closed my secured account. I went through the process to receive information on my file.

I received the info which has a s... load of mumbo jumbo but no reason for the decline. I love talking to an automated system because I can say anything I want, like, I want to speak to a live human being. Bottom line: I want to know the reason for the decline a crock telling me their guidelines, legal crap, or legal recourse.

I just want to know WHY??????

Certegy's records show the following outstanding items on file based on your consumer identifiers and/or personal information: This information is is retained until the item is repaid etc.

The area that reflects this information says: No information on file. If there is no information on file, why was the check declined?????

Reason of review: Poor customer service.

Preferred solution: Just tell me why.

I didn't like: Not being able to verify but they have no info to verify, Customer service is a joke.

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Anonymous
#1557289

I HEAR YA

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