Certegy Check Services - Certegy Collection Services complaint
Dear Certegy Management,
This notification is to inform you how irritated I am with your organization.
On January 2, 2008 I spoke with phil regarding claim number 5031****
check #005374 check date 12/22/07 in amount of $246.26 I ask Phil to
re-submit the check for the second time. Phil stated the original check
could not be resubmit and I could pay the check amt including fee by mail
or over the phone.
I told phil and made it perfectly clear, if I pay this amount over the
phone not to resubmit the original check. Phil stated he would not re-
submit the original check back to the bank and if I authorized a phone
payment over the phone he would clear up the matter.
January 7, 2008 I verified a double payment for check #5374
this is the actual bank transaction information:
01/07/2008 DDA CHECK 5374 $246.26
01/07/2008 Preauthorized Debit GFS MARKETPLACE TELEPHONE $266.26
Bank Institution Name: CHARTER ONE BANK, NA
Bank Transit/ABA Number: xxxx71321 Bank Account Number: xxxxx26138
Called certegy and inform them this is a double payment that has debited
my account, I finally reached your employee phil again with my bank on
a conference call to supply the necessary inform for a credit to my account,
phil stated he didnt need any additional information he would reissue a
credit. Called Certegy around jan 15, 2008 requesting inform regarding
my refund, spoke with a manager who state the a check needs to be issued
in a check that would be processed January 18, 2008.
I am calling today to let you know I can now longer wait for a
check andrequest my money now. Sonny in customer service
stated he is the refund manager faxed him this letter at
#727-570-**** after conversing with Sonny he says his fax
number #801-322-****. refaxed this letter requesting my
refund. Sonny has kept me on hold for over an hour now.
Alan
Location: Indianapolis, Indiana
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Comments
Please avoid publishing any personal information and promotional content
here it is. i read this online.
something about they have to force the sale. it's another step in the payment processing. (when you write a check) i bet this is where the hang up is.
or they are wanting a tip one. try to get cash back and see if that helps.
you'd think it wouldn't be that big of a problem. especially since they get ALL your information.
so it's not like they can't find you. there aren't many people who can just up and move b/c a check didn't clear. plus i think a lot of these stores are overdue on an upgrade to their checkout system. then there are these people who "purchase" accounts.
which i would imagine is illegal or something like that. then there are people who "track" you and your shopping habits. some of us are fine with electronic transactions.
just process the payment that i give you at the register. some of this stuff probably wouldn't happen!
I had a collection account with Certegy that I paid off. They would not remove my Driver's License out of their system so i had to spend countless hours on the phone trying to fix the situation.
I was finally able to get my Driver's License number removed from their system and lo and behold they declined my check again on Monday at Lowes. WHen I calle dthe 800 number on the receipt, there was no reason given for the decline. When I called the other 800 number I had they had no record of my DL number in thier system and gave me a third number to call. When I called that number the guy could not find record of my information any where in their system and said that it must be a processing error.
A whole day of work lost because I could not purchase supplies for a "processing error." The person I spoke to could have cared less. I was furious!