Rivers Hkm

My surgey record

The automated system couldn't understand me so it hung up
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Reason of review:
Poor customer service
Brian S Usj

F#@* you certegy

That is all, just f u certegy. You know why.
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Wanza Xrq

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Verified Reviewer
| map-marker Uniontown, Pennsylvania

So embarrassed...Declined? Really....

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Just walked out dollar general with the most horrible feeling. My check was declined...I'm one of many standing in line. No reason as to why my check declined!! I call can't get any explanation. I just used a check from the same account last night at a different dollar general everything worked just fine. No issues at Walmart either. What do I do? Like that was the worst experience especially when you're made to feel like you have to pull out bank statements to prove you have money. Something has to be done about this.
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Reason of review:
Problems with payment
1 comment
Guest

Contact the CFPB and file a complaint.

Anonymous

Certegy scammers

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I had my child support check declined. Please everyone go file a complaint with the CFPB, its a government agency. They will contact certegy and will not close the complaint until certegy responds with a reasonable resolution.
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Reason of review:
Problems with payment
Anonymous

Declined for the second time

For the second time CERTEGY has declined my check !! The first time it happened i spoke w/a one of their representatives(can't say how i got the number) and i was told their was not a reason i should have been declined, but this did not stop them from declining my check again !! I think everyone that everyone that has ever had this happen to them should all come together and file a class action suit against them for slander and then after they are having to spend money on lawyers/pay out they will decided to change their business practices.
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1 comment
Guest

File a complaint with the CFPB.

Anonymous
map-marker Tampa, Florida

Cannot talk to anyone they are causing my checks to be denied

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whenever we write a check at retail establishment it is denied. retailers blame Certegy. Our account is always in the thousands and checks are always small, less than a hundred. they do not answer the phone or provide email. do not call back. must fill ou form and wait weeks. very embarrassing to get checks denied. {{Redacted}}
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Cons:
  • Slandered and embarrassed
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Aislyn Zpj
map-marker Tampa, Florida

They declined a perfectly valid check.

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I went to the bank and they had no problem with my checking account. I tried calling but all they took was my information and said good-by and it was all automated. They are saying there is some lack of information but that's inaccurate. I've been using the same checks for years. There was no explanation as to what the real problem was or how to fix it. I find it hard to believe they are a legitimate service. I finally had to pay cash. How old fashioned, right? It's sad that this company has such power and makes such errors with no way of correcting the problem.
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Loss:
$268
Cons:
  • Not being able to verify but they have no info to verify
  • Would not talk to me
  • Customer service is a joke
Reason of review:
Denial of my valid check.

Preferred solution: Make sure I don't have any more checks declined.

Anonymous

Certegy reject

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Attempted to pay by check for a purchase at a local Big 5 on 15 May 2017. My check was rejected by this company.

I have great credit, have never had an issue before. Big 5's manager gave me the Certegy card so I could find out why my check was rejected. Here's what Certegy wants if you call or write: Full name, current address, date declined, dollar amount, merchant name, name of my financial institution w/checking account #, check/draft/transfer#, my date of birth, home telephone number, driver license # and state. Everything security services tell you NOT to reveal.

I went on line to check things out....glad I did. I've never contacting Certegy.

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Reason of review:
Problems with payment
Anonymous

Certegy Check Services Check Cashing Review

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I have had to actually change my bank due to the fact that they use Certegy. I've never had a check bounce or any problems on my end. When I call them they said there is nothing wrong in my file...yet they've declined the last 11 checks in a row. And don't ever expect answers. I received a written report from them. Didn't tell me anything more than they're customer service people.
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Reason of review:
Poor customer service
Anonymous

Certegy Check Services - Cetergy Check Services Check Cashing Review

I had a check returned from Betfair that I disputed and after 5 months of collection letters from Certegy I got a THEFT BY DECEPTION charge from AC municipal that I now have court on 1/3 in superior court. A collection agency filled a felony charge. I'm not only going to take this to trial if need be but once it's laughed out of court I'm going after NJSP/ATL COUNTY PROSECUTORS AND BETFAIR FOR DEFAMATION.
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Reason of review:
Problems with payment
Anonymous

Certegy Check Services - Review in Financial Services category

As a combat veteran, I receive a govt. issuded check for combat related disabilities.

I went through 6 different stores to cash my check, only to get a denial from the company, who states they don't know why they declined but to call the institution that issued the check.

This company will ruin quite a bit of business for other companies that use their rediculous service. There's is over 587 complaints for them.

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Reason of review:
Order processing issue
1 comment
Guest

I'm just trying to figure out how to resolve this Can someone please tell me how. I just want to get my money back from a money order I purchased at Wal-Mart

Arnett Bvq
map-marker Albuquerque, New Mexico

Certegy Check Services Check Cashing Review

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Nothing but problems...cant cash my payroll checks. I have three piled up that are basically worthless. 3 weeks late on rent at this time. No food. Certegy is no help, they are just collecting peoples info which is identoty theft wsoting to happen. Ive reported them everywhere i can think of.
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Reason of review:
Problems with payment
Anonymous
map-marker Rome, Georgia

Two Checks Denied

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On Tuesday, July 12, 2016 I attempted to pay for a purchase from Hibbett's Shoes in Rome, Georgia. The check was denied because I "had not written enough checks lately." The same day, the same thing happpened at Famous Shoes in Cartersville, Georgia, and I was given a card stating "Code 3-Although no unpaid check information is on file, Certegy did not have sufficient information available to approve the transaction, or this transaction exceeded a per-established limit." All required information was provided, including the information printed on the checks, my drivers license, and home phone number. and I have no "pre-established limit" imposed on my account.

I checked with my bank, Georgia Power Northwest Federal Credit Union of Rome, Georgia, and they could find no problems with my account, my balance, or the information printed on my checks.

Joseph A Aycock

Rome, Georgia

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Cons:
  • Customer service is a joke
  • Service
Reason of review:
Check denial

Preferred solution: Let the company propose a solution

Anonymous
map-marker Cleveland, Ohio

Certegy Needs to go!

My mother has written tons of checks weekly for groceries, at a said store. One check she recently wrote the store approved it, then a week later she gets mail from "CERTEGY" , saying her check was denied at the store, and now is their property. The underlying problem was more than enough funds for the less than 30 dollar check she wrote, was in her account.There should have been no reason this happened at all. Now they want her to pay almost 60 dollars to them, for the check, and a fee! What the *** is this company doing? They also say to pay this debt to us it must be western union, or CHECK! And you need her social security as well..HAHA! Really, like you have a check you refused of hers already, and now you want another. These people/ company are a complete fraud! I'm sure they will be hearing from her lawyer, soon enough!
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Reason of review:
Problems with payment
Anonymous
map-marker Los Angeles, California

Certegy Check Services - Cetergy Check Services Check Cashing Review from Los Angeles, California

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Why would any company use this "service"? Especially Wal-Mart!

We shop there almost daily. I went there to cash my payroll check and it was declined. No reason was given.

They give you a number to call, insinuating that if you call they will tell you why, but no they don't. Makes for a very unhappy customer.

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Reason of review:
Order processing issue
1 comment
Guest

Mom with two precious children. I got my payroll check in mail, Saturday,

October 15, 2016, about 4:00 pm, my bank was closed, so I rushed over to

Wal-Mart, Certegy, check cashing service!

My payroll check was declined by Certegy, today, Saturday, October 15, 2016.

My family and I have just experienced Hurricane Matthew, here in Florida.

I worked very hard and sacrificed so much, for this paycheck and Certegy declines My payroll check. I have excellent credit and no problems with personal checks!

This is my first experience with a payroll check being analyzed and declined by Certegy! Florida Mom

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