Werner Ydk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schaumburg, Illinois

Declined check

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
for weeks I was going to Walmart and cashing my checks and all of a sudden Walmart couldn't cash my checks and I cannot get a hold of anybody to find out why not and I do not know what to do every place else charges me like $20 the cash $1,100 check is there any way I can get a phone number for certegy
View full review

User's recommendation: don't use certegy get a bank account

Zaara Fzd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Declined check and they can't find why.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I wrote a check for publix it cleared. I went this week to write one and they declined it due to ask certegy. I called they couldn't find the transaction even with all the information. Then I called today same thing. I went online and the same thing. I don't bounce checks. The company won't even let you talk to a human being. Companies that use this service and the customers that are legit both lose out. Horrible company.
View full review

User's recommendation: Can't trust this service.

akairi y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst company

Youre the worst customer service ever!!! I cant even talk to a live representative to ask about my account. Ridiculous!!
View full review

Preferred solution: Nothing. Send my message to Certegy and let them know to improve their customer service prompts

User's recommendation: File a complaint on their customer service

Douglas J Mqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

Updated by user Oct 02, 2023

I could not get a hold of anyone to talk to at certegy after dozens of attempts I spoke to my bank and they said do not give certegy my personal information to request a credit report certegy has a 1%customer satisfaction rate. KROGERS never even attempted to cash my...

Original review Sep 16, 2023
I have a Wells Fargo account and they dont have any locations in Kentucky where I live. I found a charge on my account last week and disputed it to Wells Fargo they canceled my bank card and sent a new one but it wont arrive for at least a week so I went to KROGERS to buy groceries and tried to pay with a check but was denied I have almost $3,000 in my account KROGERS said certegy told them not to except my checks.

I have never written a bad check I was stunned I never heard of certegy I tried to call them several times on a Saturday but I only got a recorded message and couldnt speak to a representative certegys website says I can get my credit report if I provide them my social security number and address and personal information including bank routing number and account number. Why would I give all that to an agency I have never heard of. Im 62 years old and make over $100,000 a year. If KROGERS doesnt accept checks just put up a sign but dont lie to me and tell me I have to give all my personal and banking information to get my credit report.

Watch how fast I file a lawsuit and get a court order to have you cease and desist your unlawful actions. This website wont even allow me to download a picture of my receipt and photo of bank account balance
View full review
Cons:
  • Dont base denials on account balance

Preferred solution: Apology

User's recommendation: I guess stop using checks and maybe don’t use Wells Fargo and stay with a bank that has local branches where you can get help instead of calling long distance

Keeley W Vpf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No humans

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Certegy Check Services - No humans
Updated by user Jun 16, 2023

Called every number possibly found for this company and STILL NO HUMAN!!!!

Original review Jun 16, 2023
Holy crap!!! Are there any human beings that work for this company??? I'm not understanding why the *** my check was denied and can't even began to figure it out, because there's no humans that work for this company!!! Call customer service and service isn't being provided!!! One unhappy customer and it seems like I'm far from the first one!!! What kind of company is this???
View full review
Loss:
$73
Pros:
  • Cant find one
  • Cons for now
Cons:
  • Investigations are not thorough
  • Suck
  • Worthless compsny

Preferred solution: A human

Anonymous
map-marker Riverside, California

Kroger and Walmart refuse to cash my checks

I can not cash a check at Kroger or Walmart all I get is denied and told to call certify and I can not get a dam answer from them or a real person to talk to at all I think this is b.s.
View full review

User's recommendation: Watch out

Keeley W Vpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Lake Tahoe, California

Somehow, I reached an agent. I'm not sure how, but I did.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After who knows how long... I reached an actual human being!!! Of course, he was ABSOLUTELY NO help! Couldn't tell me why my check was declined or what the real issue is. Why does this business even exist??? What's the point? If you can't explain why my check was declined, why are you here??? Still frustrated!
View full review
Daniel S Upb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Terrible customer support

Certegy Check Services - Terrible customer support
Original review May 13, 2023
*** certegy, this company is *** ridiculous theres no option to speak with a real person and their decision making process is retarded asf and completely random why can I cash a personal check thats hand written but a check from Exxon mobile for stocks I sold thats 100% printed be declined. *** walmart and *** certegy -10 stars out of five
View full review

Preferred solution: A real person on the phone

User's recommendation: I recommend licking a moldy pile of dog *** before using this joke of a check verification system

Janet P Zxk

Fed up that I have been unable to write a check at HEB a for years and years , 5 years at least .

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Unable to write a check for 20.00 at HEB! The only grocery store in town . Why am I not able to write a check after 5 + years ??
View full review
Scott M Ebs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Check was denied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Mar 22, 2023

Who are you? Pros: Cant find one, Cons for now, Protection.

Protection from whom, them? Who are they and who do they answer too? They're parasites. They don't have access to your balance, so what good is their "recommendation." I found lawsuits back to 2008 against them.

The FTC has been a big part of it. But they exist, and answer to no one. All their phone numbers are a front, get human 866-740-****, updated 3/18/23 by whom? Bogus phone number.

Any phone number leads back to 1-80*-***-**** with no possibility of getting a live person. The FTC for some reason refers you to the Consumer Financial Protection Bureau. So, we'll find out what they have to say! They are not a Federally or state endorsed company, so why when you can't get a hold of a live person for an explanation to their BS, they offer if you give them your drivers license and social security number, they'll send you your credit report?

What idiot would give these idiots this information, and better yet why is the Federal government allowing this? I don't need my credit report, I need to know why with an 824-credit score, you denied a check I tried to cash at a supermarket I've been shopping at for the last 30 years and never had a problem. Until less than a week ago. Who are you?

Parasites. This is the Federal governments responsibility to protect us from idiots like this. Again, no Federal or state accreditation. Who do we sue if it effects our credit rating?

We need answers, not excuses. But then again, whats are government been good for other than excuses

View full review

Preferred solution: See their company go bye bye.

User's recommendation: Reach out to the FTC and Consumer Financial Protection Bureau

Ca M Zwr

Denied checks for firs time in 40+ years of check writing.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My financial institution agrees that I have more than enough money to cover the checks I'm writing. All of a sudden, out of the blue and for no reason, my checks are being denied. No mortgage, no car payment, no credit card debt, credit score well over 700. And yet, I've been labeled a bad risk. Why? Can't get an answer. Who are these monsters? I'll be writing to the Federal Trade Commission, the Consumer Financial Protection Bureau, my Congressman and Elizabeth Warren. These people are like "for profit "colleges". They should be abolished and eliminated! They are just scammers.
View full review
Cons:
  • Why do they have power to destroy people

Preferred solution: The return of my good reputation.

User's recommendation: Write to the above named authorities and have them put out of business

Rajanae Qmq
map-marker Memphis, Tennessee

My Check at Krogers was declined on 11/21/2022 based on information obtained from Certegy check verification. The money was in the bank and I do not have a history of bad checks.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Certegy Check Services - My Check at Krogers was declined on 11/21/2022 based on information...

I have not had a problem with bad checks or with Krogers . Im 71 years old.

The cashier

Could not tell me why. She asked if I had an alternative method of payment for 152.16 in

Groceries. I paid with my debit card from the same bank the check was drawn on and it went through without a problem!

I called Certegy Rep, who wants me to give her my ssn , drivers license#, routing #, check# , date of birth etc over the phone, before she can give me the info. I refused!

I have been humiliated for no reason. I went to the doctor today and my check was declined. My receipt didnt show who did this. I paid again with my debit card from the same bank as the check.

I called my bank and the Rep doesnt know why my checks are being declined! The bank account is good, the check is good. I have a good record. I dont like using my debit card for safety reasons , now I have to go get cash every time.

My check at the doctors Ofc was for 25.00.

I havent done anything wrong, but I cant write a check anywhere, and Im made to look like a criminal. I have never been arrested!

View full review
Dustin T Ysz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Questions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can never talk to a human and customer service is everything to me especially when my life has been interrupted by this company and their *** practices and constant denials and then when you try to get answers your met with an automated system that refuses to let you talk with a human being. Very shady practices if you ask me. Uncalled for BS is what this company promotes and I'm pissed.
View full review

Preferred solution: My questions answered

User's recommendation: Run

Cristofer F Nzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Yuma, Arizona

They are a *** company

They provide no help, and no details as to why they can't approve my check to be cashed. They also gave little to no help in finding a store that could cash my check. Also the stores that say they accept my checks both were denied. I have driven all over town and still haven't gotten a straight answer or even solution to my problem through them.
View full review

User's recommendation: Best bet rip up check and accept losses

Shaun H Aku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Certegy is a bunch of idiots.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have nothing wrong with my Id, but they still wont cash my payroll check from the county that I live in. It is a government check, and they wont cash it. And all of this started after I have cashed the check there for two years straight. Screw you, you guys are idiots.
View full review

User's recommendation: Go somewhere else.

Anonymous
map-marker Topeka, Kansas

Terrible.

Tried to cash my escrow disbursement check from my mortgage company. Should have just deposited it in my bank account because I tried to cash it at Kroger and certegy denied it.

They can provide no reason why and their decision is final according to them. I never cash checks anywhere but my bank and I will not be trying to cash ever again at any retail location because now I am blackballed by certegy for no reason or no reason they can explain and I feel like it is a scam.

Why are they asking for my personal bank account number and social security number in order to give me a reason why they won't let me cash my check that has nothing to do with the check which was issued by my mortgage company. Watch out if you try to cash checks at any retail location, because certegy will deny it and then phish for information in order to scam you and steal your identity.

View full review

User's recommendation: Don't use.

Brands Related to Certegy Check Services

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article